This is a temp-to-perm opportunity with a business that serves multiple industries and values proactive, detail-oriented support. You’ll be trusted to manage high call volumes and appointments while working remotely, with regular in-person meetings in Charleston, SC.
About the Role:
In this role, you will be the first point of contact for clients and callers, handling incoming inquiries. You will manage schedules, coordinate appointments, and support day-to-day office operations, ensuring a smooth and professional experience for all stakeholders. Your ability to work independently and stay organized in a remote setting will be key to your impact and long-term success in the position.
Key Responsibilities:
* Answer and route high-volume incoming calls via VOIP, providing a professional and courteous first point of contact.
* Manage appointment scheduling and calendar coordination.
* Monitor and respond to voicemail, email, and message inquiries, ensuring timely and accurate follow-up.
* Maintain up-to-date records, logs, and basic documentation using office software and internal systems.
* Organize daily workflow, prioritizing tasks and managing time effectively in a remote environment.
Key Requirements:
* Strong customer service skills with a professional, clear, and confident verbal communication style.
* Demonstrated ability to manage high call volumes using VOIP or similar telephone systems.
* Experience coordinating schedules and appointments.
* Self-starter mindset with the ability to work independently and maintain productivity remotely.
* Residence within 45 miles of Charleston, SC to attend required in-person meetings.
Qualifications:
* High school diploma or GED required.
* Associate degree or relevant post-secondary coursework in business, office administration, or related field preferred.
* Any customer service or office administration training or certification is an advantage.
If you are a proactive, service-focused receptionist who thrives in a remote environment and can confidently handle a busy phone line, we encourage you to apply.